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FAQ and Trouble-Shooting help |
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Question 1 : What is a SSID and what should mine be set too?
Question 2 : What does the 'SIUC-iv' and 'SIUC-ov' really mean?
Question 3 : What username and password do I use, and how do I get one if I'm a new Student/Faculty/Staff?
Question 4 : What should I see and have access to before I login via the VPN Client?
Question 5 : Where is Wireless access available on the SIU Campus (indoor)?
Question 6 : Where is Wireless access available on the SIU Campus (outdoor)?
Question 7 : I've verified that my IP information is correct and I can ping the necessary IPs but my web browser is not coming up with any webpages, what is wrong?
Question 1 :
What is a SSID and what should mine be set too?Answer 1 :
The SSID is a name that is used by the wireless card to talk to the network. This is similar to a normal conversation, if your name is spoken to you listen and participate in the conversation. If someone elses name is spoken to then you may or may not listen. The SIUC Campus has set a few names to be consistent all across campus. They are listed below.• "SIUC-iv" (without the quotes) for the indoor wireless
• "SIUC-ov" (without the quotes) for the outdoor wireless
• "SIUC-ov2" (without the quotes) for the outdoor wireless
back to the Top
Question 2 :
What does the 'SIUC-iv' and 'SIUC-ov' really mean?Answer 2 :
These are simply names for Southern Illinois University - Indoor VPN and then Outdoor VPN.
Question 3 :
What username and password do I use, and how do I get one if I'm a new Student/Faculty/Staff??Answer 3 :
This uses your DawgTag ID and Password, "SIU850123456" (without the quotes) is an example of your Login ID. If you are a new Student/Faculty/Staff and you have not set your account up please goto CLC1 or the Customer Service Center to get this created and instructions on how to use other Campus Networking resources.
Question 4 :
What should I see and have access to before I login via the VPN Client?Answer 4 :
• Verify you have a 10.x.x.x IP via DHCP (ipconfig for XP/NT, winipcfg for 98, ifconfig for Linux and Macintosh)
• You should be able to ping your default gateway (ping 10.8.9.254, assuming this is the default gateway)
• You should be able to ping 131.230.76.171 (this is the IP of the VPN Concentrator that will be allowing access once you connect with the VPN Client)
• You should be able to ping 131.230.9.26 (This is the webserver)
• If you open up a web browser you should ONLY be allowed to see the webpages on the above mentioned web server. These webpages will allow you access to download the necessary client utilities and profiles needed to log into the system. As well as provide help via the Documentation section and Release Notes section.
Question 5 :
Where is Wireless access available on the SIU Campus (indoor)?Answer 5 :
• Quigley Hall (approximately 90% coverage in the building)
• Pulliam Hall (approximately 100% coverage in the building)
• Rehn Hall, including CLC-3 (approximately 100% coverage in the building)
• Wham (approximately 100% coverage in the building)
• Lentz Hall (approximately 90% coverage in the building)
• Student Center (approximately 100% coverage in the building)
• Morris Library (approximately 100% coverage in the building)
• Lesar Law (approximately 100% coverage in the building)
• Neckers (approximately 10% coverage in the building)
• Anthony Hall (approximately 100% coverage in the building)
• Davies (approximately 40% coverage in the building)
• Faner (approximately 10% coverage in the building)
• NorthWest Annex A-wing (approximately 40% coverage in the building)
• CLC-2, ASA Building (This was designed solely around the CLC-2 area only)
• The SIUC Arena (approximately 100% coverage in the building)
• Student Recreation Center (approximately 60% coverage in the building)
• Lindegren (approximately 100% coverage in the building)
• Life Science III (approximately 30% coverage in the building)
• Parkinson (approximately 10% coverage in the building)
• Blue Barracks - Building 720 (approximately 100% coverage in the building)
• Allyn (approximately 30% coverage in the building)
• Trout Whitman (approximately 50% coverage in the building)
• Wheeler (approximately 100% coverage in the building)
• CLC-4, Communications (approximately 10% coverage in the building)
• CLC-1, Faner (This was designed solely around the CLC-1 area only)
• Lawson Hall (approximately 100% coverage in the building)
• University Hall (This was designed for the dining area only)
• Grinnell Hall (This was designed for the dining area only)
• TrueBlood Hall (This was designed for the dining area only)
• Agriculture (approximately 100% coverage in the building)
Please refer to the Indoor Wireless Availability. (Full Image)
• Some outdoor coverage is also available, Refer to Question #6 for more details.
Question 6 :
Where is Wireless access available on the SIU Campus (outdoor)?Answer 6 :
Please refer to the outdoor coverage map. (Full Image)
Please refer to the outdoor coverage map. (800x600 Image)
Question 7 :
I've verified that my IP information is correct, I can ping the necessary IPs but my web browser is not coming up with any webpages and I am using the wireless on campus, what is wrong?Answer 7 :
What is the default webpage set to in the web browser that you are using? It needs to be http:// if it's ftp:// or https:// then it will just timeout.
• http://www.siu.edu (this will work fine and you will be presented with the intercept web pages)
• https://webmail.siu.edu (this will timeout and show no webpages)
• ftp://ftp.siu.edu (this will timeout and show no webpages)
For more information or help please contact the Computer Support Center at (618) 453-5155.
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